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Service Ops Modernisation · National Highways

Programme PMO & Delivery Assurance

Chaired stage gate reviews and embedded Agile Delivery Framework (ADF) and Project Delivery Framework (PDF) standards. Built milestone dashboards enabling data-driven senior decisions.

Client
National Highways
Role
Programme PMO Manager
Duration
Multi-year transformation
Programme PMO & Delivery Assurance
Context

The brief

Service operations modernisation across a national critical-infrastructure body requiring strict stage-gate compliance and assurance rigour.

Challenge

What was at stake

  • Inconsistent application of ADF/PDF across project managers.
  • Stage gates run as paperwork exercises rather than decision points.
  • Senior leaders lacked a real-time view of milestone health.
Approach

How I delivered

  • Chaired stage gate reviews with structured evidence packs and assurance scoring.
  • Coached PMs into ADF/PDF compliance through templates and 1:1 reviews.
  • Built milestone dashboards giving exec sponsors live delivery confidence.
Outcomes

Measurable impact

20–30%
Delivery efficiency uplift across portfolio
Audit-ready
Stage gate evidence packs standardised
Live
Senior milestone dashboards in production
More work

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